AITP of Southern New England

February 2001 Meeting

Managing Your Boss

Speaker: Janet M. Letourneau

Learn about Managing Your Boss, a concept developed by John J. Gabarro and John P. Kotter authors of this Harvard Business Review Classic. Being successful means having the ability to manage relationships with your peers, those who work for you and your boss. Learn the basic checklist for taking charge in this relationship for win-win results. You will learn how to understand your boss, understand the boss/subordinate relationship, and understand yourself along with other interesting concepts.

Janet M. Letourneau, M.B.A., B.S.; Customer Service & Management Professional. Managing Principal - Peak Performers Training & Consulting
Janet has spent her career serving customers and motivating customer service teams to consistently raise the bar toward service improvement. As a Customer Service Manager, Janet has re-structured and groomed customer service teams in assorted industries: Retail Banking, Sporting Goods, Craft & Hobby, Electronics Packaging and the Ophthalmic Industry.
Janet served Junior Achievement of Rhode Island as a volunteer Project Business Consultant, instructing Junior High students in business economics. In addition, she was a speaker for the Leadership 2000 Conference at Providence College; her topic was Situational Leadership. Janet is an adjunct instructor at Katharine Gibbs School and Rhode Island College.

She is a Bryant Graduate, holding Bachelor's and Graduate degrees in Business Administration with a concentration in Marketing. Janet has been a long-time member of the International Customer Service Association and the Customer Service Society of Southeastern New England.